Frequently Asked Questions
Everything you need to know about your cricket gear and orders.
Do you offer a bat knocking-in service?
Yes, we provide a professional knocking-in service for all English Willow bats. This includes oiling, hand-knocking the edges and toe, and applying a clear anti-scuff sheet to ensure your bat is match-ready.
How long does international shipping take?
We ship worldwide using premium couriers. International delivery typically takes 5-10 business days, depending on your location and customs processing times.
What is your return policy for customized items?
Items that have been personalized, such as teamwear with embroidery or bats that have been knocked-in at your request, cannot be returned unless they are found to be faulty.
How do I choose the correct cricket bat size?
Bat size depends on the player's height. We provide a comprehensive size guide on each product page, ranging from Size 1 for juniors to Short Handle (SH) and Long Handle (LH) for adults.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), PayPal, and offer interest-free installment plans through Klarna and Clearpay.
Are all your products genuine brand name items?
Absolutely. CricketDirect is an authorized retailer for all brands we carry, including Gray-Nicolls, Gunn & Moore, Kookaburra, and Adidas, ensuring 100% authenticity.